Upgrade, renew or change your plan

Use this when you want a bigger plan, when your plan is about to expire, or when it has expired. You pay for a new plan period, and any days you have left are kept.

Before you start

• You need to be able to open settings. If you can’t see Subscription, ask your shop owner.
• You can’t buy or renew in the iPhone app. Sign in from a web browser instead.
• Have a card or other payment method ready.

Steps

1. Open the Billing & plans page.

   • Computer: click your name at the top right. Then click the plan item, for example “Standard plan”.
   • Phone: tap More. Under System, tap Subscription.

   

   Desktop

2. At the top right, click Upgrade plan. If your plan is about to expire or has expired, the button says Renew now.

   The pricing page opens.

3. At the top, choose how long you want to pay for, for example Annual.

4. On the plan you want, click Buy now.

   To renew, pick the plan you’re on now. To upgrade, pick a bigger plan.

5. Check your Billing details and the Order summary. Then click Proceed to payment.

6. Pay on the payment page.

   You see “Payment successful”. Click Go to workspace to go back to BytePhase.

Done!

Your new plan starts straight away. The new period is added to the days you had left, so you never lose time by renewing early.

How the dates work

• Renew before expiry: the new period starts on your current expiry date. For example, if your plan ends on 30 June and you renew a year on 10 June, it now ends on 30 June next year.
• Renew after expiry: the new period starts on the day you pay.
• Upgrade: the new plan’s features and limits start as soon as the payment goes through. The new period is added to your remaining days, the same way as a renewal.

Move to a smaller plan

You can’t move to a smaller plan from the pricing page. Contact the BytePhase team and they’ll arrange it.

If your plan has expired

Your account becomes view only. A red bar at the top says “Plan expired · view only”, with a Renew now button. You can still see all your data. Creating jobs, sending invoices and taking payments are paused until you renew. Nothing is deleted.

On the Billing & plans page, click Renew with your plan name, or Upgrade instead.

If your card is charged automatically

Some plans renew by themselves. Then the Billing & plans page shows an Auto-renewing subscription box, with the Next charge date.

To stop it, click Cancel recurring, then confirm. Your card won’t be charged again. Your plan stays active until the end of the period you’ve paid for.

Good to know

• Your BytePhase invoices are under Purchase history. Use the print or download icon on a row to get the PDF.
• On the profile menu, your plan shows “Expires on” with the date, or “Renews on” if it renews by itself.
• When 15 days or fewer are left, the Billing & plans page turns yellow and lists what you’d lose.
• On Enterprise, your branches stay on the same plan and expiry date as your main account.