Sign in to BytePhase

You sign in to your shop’s own BytePhase account. Use the email address or mobile number your shop saved for you. Don’t know your shop’s BytePhase address? BytePhase finds it for you from your email or mobile number.

Before you start

• You need a BytePhase login. Your admin creates logins for staff. Customers get theirs from the shop.
• To sign in with Google or Apple, you must already have a BytePhase login. See Sign in with Google or Apple.

Sign in with your email or mobile and password

On a computer

1. Go to your shop’s BytePhase address, for example yourshop.bytephase.com.

   The Welcome back page opens.

   Don’t know the address? Open any BytePhase address without your shop’s name in it. The Welcome to BytePhase page asks for your Email or mobile number. Enter it and click Continue.

   • If you belong to one shop, you go straight to its Welcome back page. Your details are already filled in.
   • If you belong to more than one, BytePhase sends a 6-digit one-time code (OTP) to your email and mobile. Enter it. Then pick a shop under Your workspaces.

2. Enter your Email or mobile.

3. Enter your Password.

4. Click Log in.

   You see the first screen for your role, for example the Dashboard or Jobs.

On a phone

1. Open the BytePhase app.

   The Welcome to BytePhase screen opens.

2. Tap Sign in with email or mobile.

3. Enter your Email or mobile number and tap Continue.

   • If you belong to one shop, its sign-in screen opens. Your details are already filled in.
   • If you belong to more than one, BytePhase sends a 6-digit one-time code (OTP) to your email and mobile. Enter it. Then pick a shop under Your workspaces.

4. Enter your Password and tap Log in.

   The app opens on the first screen for your role. See Getting around on your phone.

A faster way: on the first screen, tap Scan QR from computer. Then scan the Use on phone code on a computer where you’re signed in. See Use BytePhase on your phone.

Desktop

Does your shop use two-factor login (an extra code when you sign in)? Then BytePhase asks for the 6-digit code from your authenticator app. Lost your phone? Tap Use a backup code and enter one of the backup codes you saved.

Done!

You’re signed in and see the first screen for your role.

Sign in with Google or Apple

On the sign-in page, click Continue with Google or Continue with Apple.

• Google: works when your Google account uses the same email address as your BytePhase login.
• Apple: works once your Apple ID is linked to your BytePhase login. Do you use Apple’s Hide My Email, or a different email for your Apple ID? Then link it first:

  1. Sign in with your email and password.

  2. Open your profile menu and choose Two-factor login.

  3. Under Sign in with Apple, click Link Apple ID. Follow Apple’s steps.

     You see the message Your Apple ID is linked. You can now sign in with Apple.

Do you see “No account here is linked to this Apple ID yet”? Sign in with your email and password, then link Apple as shown above.

Admins can remove these buttons for everyone. They use Turn Off Google Sign-In and Turn Off Sign in with Apple in Settings › App & account › General settings. Staff then sign in with their email and password.

Reset a forgotten password

1. On the Welcome back page, click Forgot password?

2. Enter the email address of your BytePhase login.

3. Click Send reset link.

   You see the message Password reset link sent. An email is on its way.

4. Open the email and click the link.

5. Enter your New password. Then type it again in Confirm password.

6. Click Change password.

   You see the message Password changed. BytePhase takes you back to sign in.

Caution

The box on the reset page says Email or mobile, but the reset link only goes by email. Enter your email address. If your login has no email address, ask your admin for help.

Good to know

• On the Standard plan and above, the sign-in page also shows Self check-in and Track your repair buttons for your customers. In the app and on phones, there’s also Switch account, to change to another shop.
• When you sign in on a new device, it is added to Signed-in devices in your profile menu.
• Customers with a login use the same sign-in page. They land on their own Home screen.