I can't add another business

What you see: Create business on the Businesses page is greyed out. Or Add business in the business switcher has a padlock, or shows a note when you point at it.

Before you start

• Lite and Basic include one business. Standard and Enterprise let you run two businesses in one account.
• Only someone with Business Settings — Manage businesses can add a business. By default that’s an Admin.

Try these fixes

1. Check your plan

On Lite and Basic, Add business shows “Running more than one business is available on higher plans. Upgrade to add one.”

1. Upgrade to Standard or Enterprise. See Plans and what’s included and bytephase.com/pricing.

2. Check whether you’ve used all your places

Under the Businesses list you see something like “You’re using 2 of 2 businesses on the Standard plan. Deactivated and archived ones keep their slot.”

Deactivated and archived businesses still count, so you can bring them back later.

1. If you have a deactivated or archived business you no longer use, bring it back with Activate and edit its details, instead of adding a new one.
2. Or upgrade if a higher plan includes more businesses. See bytephase.com/pricing.

3. Ask for the right to add businesses

If you see “Ask an admin for the business management permission to add one.”, your login can’t add businesses.

1. Ask an admin to add the business for you.
2. Or, on Standard and above, ask them to turn on Business Settings — Manage businesses on your Permissions tab.

4. You’re on Standard or Enterprise but it still says “higher plans”

Adding another business may not be switched on for your account yet.

1. Contact BytePhase support. They can turn it on for you.

Do you need a business or a branch?

A second business is a second name you bill under, in the same shop. A second shop with its own staff, customers and stock needs a branch on Enterprise. See Branches on the Enterprise plan.

Still not working?

Contact support and send:

• your plan and your shop’s web address
• a screenshot of the Businesses page, including the line under the list
• the message you see when you point at Create business or Add business