Take in a data recovery job and keep track of backups

Available on Standard and above

Recovery jobs and backup drives are on the Standard and Enterprise plans.

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Turned off by default outside India

Backup drives start turned off outside India. Turn on Backup Drive in Settings › App & account › Features. See Turn on a feature.

Turn it on in Settings › App & account › Features.

Use this if your shop recovers data. For example, a customer brings a hard disk that won’t open, and wants their photos back. You book it in as a recovery job. Then you note which of your own backup drives holds the recovered data, and how much.

Before you start

• Your shop must offer recovery. See “Turn on recovery jobs” below.
• To add or change backup drives, ask your shop owner to let you (Backup Drives — Create & edit).
• Know the size of the customer’s drive, for example 1 TB. You must fill in Capacity on a recovery job.

Turn on recovery jobs

Only someone who can change settings can do this.

1. Go to Settings › Jobs & repairs and click Job service option.

2. Click Edit. Next to Service option, pick Recovery Service, or Both if you also do repairs.

3. Click Save.

   Now Recovery job shows when you add a job, and Backup drives shows in the menu.

Add your backup drives

Do this once for each drive you store recovered data on.

1. On a computer, click Backup drives in the sidebar. On a phone, tap More › Stock & assets › Backup drives.

2. Click +. The Create backup drive page opens.

3. Type the Backup drive name, for example “Seagate 1TB – customer backups”.

4. Pick the Device type and Device brand. Type the Capacity in GB.

5. Add the Model number, Serial / IMEI number, Device color and Device password if you like.

6. Click Create.

Open a drive from the list to see its free space and every backup stored on it.

Book in a recovery job

On a computer

1. At the top of the screen, click Create, then Job.

   If you offer both repair and recovery, Select job type opens. Click Recovery job. You can also open Jobs, click + and click Add Recovery Job.

2. Fill in the job as usual: customer, device, and at least one service. See Add a new repair job.

3. In Capacity, type the size of the customer’s drive and pick the unit: MB, GB, TB or PB.

4. If your shop uses it, type the PCB number / serial number 2. This box only shows when it’s turned on in Form setup at the top of the job form.

5. Click Create.

   

   Desktop

On a phone

New to the phone app? See Getting around on your phone.

1. In the bottom bar, tap +, then tap Job. If Select job type opens, tap Recovery job.

2. Fill in the customer, device and at least one service.

3. Fill in Capacity and its unit.

4. At the bottom of the screen, tap Create.

Record a backup on the job

When you’ve copied the customer’s data to one of your drives, note it on the job.

On a computer

1. Open the recovery job. Click Job actions, then click Add backup.

2. In Select backup drive, pick the drive you used.

3. Type the Data size in GB, for example 500. Add a Comment if you like.

   If the drive doesn’t have room, you see Not enough space on the selected drive. Pick another drive.

4. Click Save.

   

   Desktop

On a phone

1. Open the recovery job. Tap ⋮ (Job actions), then tap Backup.

2. Pick the drive in Select backup drive. Type the Data size in GB and a Comment if you like.

3. Tap Save.

Done!

The job’s Backups tab now shows which drive holds the customer’s data, how much, and who saved it. The drive’s free space goes down to match.

Good to know

• Only on recovery jobs. Capacity, Add backup and the Backups tab appear only on recovery jobs, not on repair jobs.
• Backup drives are shared by all your businesses. Recovery jobs, like all jobs, stay with their own business.
• When you’ve handed the data over, you can delete the backup from the job’s Backups tab. This needs “Backup Drives › Delete”.
• Data checks. BytePhase also has tools to check the recovered data before you hand it over.

Something not right?

• You don’t see Recovery job or Backup drives: check your plan, the Job service option, and outside India the Backup Drive feature. See I can’t find a menu item or button.