Fix a problem
Fix common problems. Find your symptom, then work through the likely causes.
12 articles
- FixCustomers aren't getting SMSWhen customers don't get SMS from your shop, check the message log, your SMS credits and your SMS provider.
- FixI can't add another businessWhy Create business or Add business is greyed out or locked, and what to do about it.
- FixI can't find a menu item or buttonFind out why a menu item, page or button is missing or shows a padlock, and how to make it show up.
- FixI can't pick the Modern or Compact print themeWhy the Modern or Compact print theme is faded or locked, and how to pick it.Needs the Standard plan or higher.
- FixI'm not getting BytePhase notifications on my Android phoneNew jobs, payments or quotation replies don't pop up on your Android phone. Check the app's notification permission and your preferences.
- FixInvoice numbers jumped or are shared between sales and jobsWhy your invoice numbers skip, why a sale has an IN number, or why two businesses' numbers look alike, and what to change.
- FixMy receipt printer won't print from my phoneBytePhase makes a PDF on your phone instead of connecting to the printer. Here's how to get the receipt printed.
- FixTax columns are missing on invoicesWhy the tax column, tax total or your tax number doesn't show on a bill or its printout, and how to get it back.
- FixThe customer didn't get the delivery OTPWhy a customer doesn't get the one-time code when you hand a device back, and what to check before you send it again.Needs the Standard plan or higher.
- FixThe printout shows the wrong business detailsWhy an invoice or job sheet shows your other business's name, logo, tax number or bank details, and how to fix it.Needs the Standard plan or higher.
- FixTurning on two-factor login signed everyone outWhy all your staff were signed out after you turned on two-factor login, and how to get everyone back in.Needs the Standard plan or higher.
- FixWhatsApp opens, but the message isn't sent by itselfWhen you send a WhatsApp message from BytePhase, WhatsApp opens with the message typed in. You still tap Send. Here's why, and what to check.
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