Repairs
Everything from taking in a device to handing it back.
21 articles
- GuideAdd a new repair jobTake in a customer's device for repair, print the job sheet and let the customer know the job is booked.
- GuideAdd photos and files to a jobTake photos of the device or add files to a job, a comment or a delivery, using your computer or phone camera.
- GuideAdd services and parts to a jobAdd the repair work and spare parts you used, so the job total, the bill and your stock stay right.
- GuideAdd several devices for one customer at onceBook in many devices from the same customer, like a dealer's batch of phones, with one form. Each device gets its own job.
- GuideChange a job's statusMove a job to its next status, like In process or Completed, add a note, and choose whether to tell the customer.
- GuideCheck a device's condition before and after repairTick a checklist of the device's condition when you take it in and when the repair is done, so nobody argues about scratches later.Needs the Basic plan or higher.
- GuideGet the customer to sign a job documentHave the customer, and a staff member, sign a job sheet, quotation, invoice or delivery challan on screen.Needs the Standard plan or higher.
- GuideGive a device back with an OTPAsk the customer for a one-time code before you hand the device back, so you can prove who collected it.Needs the Standard plan or higher.
- GuideGive a job to a technicianChoose which staff member works on a repair, or move it to someone else, and send them a message.
- GuideLet customers check in their device onlineCustomers send their device details online before they visit. You review each request and turn it into a job.Needs the Standard plan or higher.
- GuideScan a serial or IMEI numberFill in a device's serial or IMEI number by scanning its barcode with your phone camera or webcam, instead of typing it.
- GuideSend a job to an outside vendorHand a repair to another shop or specialist, print a delivery challan for them, and follow the work until it comes back.Needs the Standard plan or higher.
- GuideSend a repair quote and get the customer's yes or noSend the customer the price for a repair, then note whether they say yes or no before you start work.
- GuideTake in a data recovery job and keep track of backupsBook in a drive or device for data recovery, and record which of your backup drives holds the customer's recovered data.Needs the Standard plan or higher.
- GuideWrite and share a diagnosis reportWrite down what you found wrong with a device and what you did, then print it or send it to the customer.
- GuideWrite to the customer or leave a team note on a jobSend the customer a comment about their repair, or write a private note that only your team can see.
- LearnA repair from start to finishFollow a repair job in BytePhase from the moment the device comes in until you hand it back, with links to each step.
- LearnHow customers follow their repair onlineWhat your customer sees when they check their repair online, and the two ways they can open it.
- LearnJob statuses and stagesThe 11 job statuses BytePhase starts with, the four stages behind them, and what happens when you change a job's status.
- LearnJob types, sources, priorities and service typesThe four lists that describe how a job came in and how to handle it, what each value means and how to set your defaults.
- LearnWhat is a job?A job is one device a customer leaves with you for repair. Here is how it differs from the job sheet and the tracking page.
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