WhatsApp in BytePhase — the 3 ways to send

BytePhase can send your customers their job details, invoices, quotations and payment receipts on WhatsApp. There are three ways to do it. You can use one now and change later.

The three ways at a glance

1

Open in WhatsApp

BytePhase writes the message and opens WhatsApp. You press send.

• Free
• Goes from your shop’s WhatsApp
• Every plan, every country
• Nothing to set up

2

Send using BytePhase’s number

BytePhase sends the message for you. No WhatsApp window.

• ₹0.25 per message, plus WhatsApp’s own charge, both taken from your WhatsApp balance automatically
• Customers see BytePhase as the sender
• Nothing to set up. Ready in one click
• India only

3

Send from your own WhatsApp number

BytePhase sends from the number your customers already know.

• ₹0.25 per message from your WhatsApp balance, plus WhatsApp’s own charge, billed by Meta
• Customers see your shop name
• Replies come into BytePhase, and you can run WhatsApp campaigns
• About 10 minutes to set up

Price in India

Each message BytePhase sends costs ₹0.25 from your WhatsApp balance, plus WhatsApp’s own charge for that message, which WhatsApp sets and changes from time to time. On BytePhase’s number, both come off your balance automatically. On your own number, Meta bills its charge to your card or UPI. GST is added when you add balance, and the balance never expires. We recommend adding ₹200 to start. See WhatsApp balance.

Which one should I pick?

If you…	Pick
Send a few messages a day and don’t mind pressing send	1. Open in WhatsApp
Want messages to go out without anyone pressing send, today, with no setup	2. BytePhase’s number
Want customers to see your shop name, reply to them from BytePhase, and run campaigns	3. Your own number

Many shops start with way 2 and move to way 3 when they’re ready. Your balance and your saved messages stay when you switch.

Outside India

Ways 2 and 3 are available in India for now. Shops in other countries can use Open in WhatsApp on every plan, and can ask our support team for access to the others.

What happens when you send

1. You save a job or invoice

   Tick WhatsApp in Notify customer and click Send & close.

2. BytePhase picks the approved wording

   WhatsApp must have approved the words first.

3. It goes out on its own

   From BytePhase’s number or yours. The charge comes off your balance.

4. The customer gets it

   With the PDF and buttons, if you turned them on.

If something isn’t ready, nothing is lost. The message falls back to Open in WhatsApp, so your staff can still send it by hand:

• the wording isn’t approved by WhatsApp yet, or you changed it after approval
• your WhatsApp balance is empty (you’re asked to add balance or Continue with link)
• WhatsApp has stopped your number until you fix something in your Meta account

Why WhatsApp approves your wording first

WhatsApp doesn’t let a business send any words it likes to a customer. Each message a business starts must use wording WhatsApp checked and approved in advance. BytePhase does this for you.

• Your shop starts with wording that’s already approved, so you can send the day you connect.
• If you change a message, click Send for approval. It usually takes a few minutes.
• Until it’s approved, that message opens in WhatsApp for you to send by hand.

See WhatsApp message approval.

The 24-hour reply window

This only matters on your own number, where customer replies come into BytePhase.

1. A customer writes to you

   For the next 24 hours you can type anything back, and replies are free.

2. 24 hours pass with no new message from them

   You can’t type freely any more. You see “You cannot type to this customer right now.”

3. Send an approved message instead

   Send it from the job or invoice it belongs to. The window opens again when the customer writes back.

What you pay for, and what’s free

	Cost
Open in WhatsApp	Free
A message BytePhase sends (ways 2 and 3)	₹0.25 from your WhatsApp balance
Plus, on BytePhase’s number	WhatsApp’s own charge for that message, taken from your WhatsApp balance automatically
Plus, on your own number	WhatsApp’s own charge for that message, billed by Meta to the card or UPI you added in Meta
Your replies inside the 24-hour window	Free
A message WhatsApp refuses to deliver	Not charged
Messages you send yourself from the WhatsApp app on your phone	Free, as always

Next steps

• Send a WhatsApp message by pressing send (way 1)
• Start sending from BytePhase’s number (way 2)
• Connect your own WhatsApp number (way 3)
• WhatsApp questions and answers