What each payment status means

Every job, job invoice and sale shows a payment status. It tells you at a glance whether the customer still owes you money. BytePhase sets it for you each time a price or a payment changes. You can’t pick it by hand.

The statuses

You see	What it means	Example
Paid	The customer has paid the full amount.	A screen repair billed and paid in cash.
Partially paid	Some money is paid, some is still due, and the due date hasn’t passed.	The customer paid an advance when dropping off the phone.
Unpaid	Nothing is paid yet, and the due date hasn’t passed.	The repair is done but the customer hasn’t come in yet.
Overdue	Nothing is paid and the due date has passed.	A dealer’s bill that was due last week.
Partially paid · Overdue	Some money is paid, but the rest is late.	The dealer paid half and the due date has passed.
Overpaid	The customer paid more than the bill.	They paid an advance, then the repair turned out cheaper.
Nothing due	The bill is zero and nothing was paid.	A job with no services or parts priced yet.
Free	The job’s type is Free, so nothing is charged.	A warranty repair you don’t bill for.
Refund	This is a refund bill: money you gave back.	You returned part of the money for a repair. See Give money back for a repair.

When does a bill become Overdue?

A bill becomes overdue the day after its due date if money is still owed. BytePhase checks every bill’s due date early each morning, shop time. It also checks whenever a payment is added or changed.

If the customer pays everything, the bill changes to Paid straight away, even if it was overdue.

No due date, never overdue

A bill without a due date stays Unpaid or Partially paid. It never turns Overdue.

Good to know

• Overpaid usually comes from an advance payment that was bigger than the final bill. Give the difference back with a refund, or keep it for the customer’s next repair.
• Free comes only from the job type. To use it, set the job’s type to Free when you create or edit the job.
• After a refund, the original job’s paid amount goes down. So its status can change, for example from Paid to Partially paid.
• One payment can cover several bills. See Take one payment for several bills.