Check which messages were sent
See every email, SMS, WhatsApp and app message BytePhase sent, who got it, and whether it went out.
message logs, message history, sent messages, was the SMS sent, did the customer get the email, failed message, skipped message, notification history, message status, delivered, pending, customer messages tabUse this when a customer says they didn’t get a message, or you want to see what was sent about a job.
Before you start
Section titled “Before you start”- Your shop owner must let you view business settings.
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Go to Settings › Customers & messaging › Message logs. On a phone, tap More › System › Settings › Customers & messaging › Message logs.
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Use the filters at the top to narrow the list: All channels (the message type), All statuses and All types (what the message was about).
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To find one customer, type their name or number in Search conversations….
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Click a message to see its full text, who it went to and its status.
Desktop
What each status means
Section titled “What each status means”| Status | Meaning |
|---|---|
| Sent | BytePhase passed the message on to email, SMS or WhatsApp |
| Delivered | The service confirmed it reached the person |
| Pending | Still on its way. Check again in a minute |
| Failed | The service didn’t accept it, for example a wrong number |
| Skipped | Not sent on purpose, for example no SMS credits, or the customer turned off that message type |
Good to know
Section titled “Good to know”- To see the messages for one customer, open the customer and go to the Messages tab. Employees have the same tab.
- A WhatsApp message shows up when WhatsApp was opened for it. BytePhase can’t see whether your staff then pressed send.
- If a message isn’t in the list at all, the message type probably wasn’t ticked when the record was saved.
Something not right?
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Last checked 9 Oct 2026