WhatsApp balance — add money and see where it went

Messages BytePhase sends on WhatsApp are paid from a prepaid WhatsApp balance. You add money, each message takes a little off, and a statement shows every charge.

1. Add balance

   ₹200 is the smallest amount and a good start. GST is added on top.

2. Each message takes ₹0.25

   On BytePhase’s number, WhatsApp’s own charge for the message is taken too.

3. See every charge

   The statement lists each message and what it cost.

Before you start

• Shops in India only. Any plan can add balance.
• Only someone with WhatsApp › Connect & buy balance can add balance. By default, that’s the Admin.

Add balance

1. Click your profile picture, then WhatsApp balance under Plan & billing. Or go to Settings › Integrations › WhatsApp.

   You see your balance and the fee per message (1), Add balance (2), See where it went (3), and a warning when it’s running low (4).

   

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2. Click Add balance. Pick a suggested amount or type your own in Amount (INR) (1). ₹200 is the smallest top-up.

   You see the balance you get, what you pay with GST, and about how many messages it covers (2).

   

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3. Click Continue to payment (3) and pay.

Done!

Your balance goes up by exactly the amount you picked. GST is charged on top, so you pay a little more than the balance you get.

See where it went

1. On the WhatsApp page, click See where it went.
2. Each row shows When, What, the Amount taken (1) and the Balance after it (2). “Message to …” is a message; “Balance added” is a top-up. On a phone, tap Show more for details. Click Hide to close it.

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Good to know

• Never expires. Unused balance stays on your account, even when your plan renews or changes.
• Not refundable. Balance can be used for WhatsApp messages only and can’t be withdrawn.
• Low balance: you see “Low balance - about … messages left” on the WhatsApp page, and the WhatsApp balance item turns red when it’s empty.
• Empty balance when sending: your staff see “Add credit to send this from your number” and can click Add top-up or Continue with link to open WhatsApp and send by hand.
• Not charged: your replies inside the 24-hour window, and messages WhatsApp refuses to deliver.
• On BytePhase’s number, WhatsApp’s own charge for each message is also taken from this balance automatically, so the balance covers fewer messages than on your own number.
• On your own number, WhatsApp (Meta) bills its own charge to the card or UPI you added in Meta. That’s separate from this balance.
• Balance is for the whole account, shared by all your businesses.