The printout shows the wrong business details

What you see: you run more than one business. A printed or shared document shows the other business’s name, logo, tax number, address, bank details or payment QR.

Every document prints the details of the business that created it. The business picked in the switcher doesn’t change that. The switcher only decides what you see on screen. The same is true for a downloaded PDF and for a copy you share on WhatsApp, SMS or email.

Before you start

• Having two businesses needs the Standard plan or above.

Try these fixes

1. Check which business created the document

A new job, quotation, invoice or sale is created for the business picked in the switcher at that moment. The form shows this above the fields: “Creating job for” and the business name.

After you save it, the document keeps that business for good. Switching business later doesn’t change what prints. You can’t move a saved document to another business.

1. Switch to the correct business.
2. Create a new document there.
3. Cancel or delete the wrong one, if your shop allows it.
4. The wrong document used the other business’s number series, so check your numbering afterwards.

Tip

Before you create a document, check the business name in the switcher or in the line above the form. On a phone, the switcher is in the top bar.

2. Fix the business’s own details

Sometimes the business is right but its details aren’t. For example, an old logo, a missing tax number or the wrong bank account. A business never borrows another business’s logo, bank account or UPI QR. If one is missing, it’s simply left off the print.

1. Open Settings › Business settings.
2. Open the business and correct its details: identity, tax, contact, branding and payments.
3. Print the document again. It picks up the new details. Its number and amounts stay the same.

3. Change print settings for the right business

Each of your businesses has its own print settings: theme, fields, columns and terms. If you changed them while business A was picked, business B’s documents keep B’s settings. The line at the top of Print settings shows which business you’re changing: “These settings apply to” and the business name.

1. Switch to the document’s business.
2. Open Settings › Documents & printing › Print settings and make the change there.

4. Older documents belong to your first business

Documents created before you added a second business belong to your default business. They keep printing its details.

Nothing is wrong here. If you need the document under the other business, create a new one there.

Still not working?

Contact support and send:

• the document number (job, invoice, quotation or sale) and the business you expected on it
• the business picked in the switcher when you printed it
• a screenshot or PDF of the printout, with the wrong details visible