Welcome to BytePhase

BytePhase is software for running your repair shop. You take in a device, track the repair, bill the customer and keep them updated, all in one place.

You can use it on a computer in a web browser, or on your phone with the Android or iPhone app. You can also install it from the browser like an app. Everything shows the same information, wherever you open it.

What you can do with BytePhase

This help center is split into four parts. They follow a normal day in a repair shop.

Part	What it covers	Start here
Set up	Your business details, your team, settings, your plan and your businesses	Setup checklist
Run the shop	Jobs (repair tickets), stock and purchases, service contracts and work at the customer’s place	What is a job?
Get paid	Quotations, invoices, sales, payments, printing and reports	Quick start
Grow	Customers and leads, messages to customers, and links to other apps	Key concepts

Here is how a normal repair moves, for example a phone with a cracked screen:

1. Take it in. Create a job for the customer’s phone. Note the fault and any accessories, like a charger or case. Print or share the job sheet.
2. Do the work. Give the job to a technician. Add the services and parts. Move the job from one stage to the next. BytePhase can tell the customer at each step.
3. Get approval. If the price changes, send a quotation. The customer can approve or reject it.
4. Give it back. Create the invoice, take the payment and hand the phone back. If you like, ask the customer for a one-time code (OTP) or a signature first.

See From intake to handover for the full picture.

Who BytePhase is for

BytePhase is made for repair and service shops. When you set up your BytePhase account, you pick one or more types of business. BytePhase then fills in the matching device types, brands and models for you. The business types are:

Computer/Laptop Repair · Mobile/Smartphone Repair · AC/HVAC Repair · Jewelry Repair · Data Recovery · Watch Repair · Camera Repair · Electronics Repair · Home Appliance Repair · Vehicle/Auto Repair · Bicycle Repair · Musical Instrument Repair · Drone Repair · Bag Repair · CCTV Repair · Shoe Repair

Different people in your shop see different things:

• Owners and admins set up the business, the team and the settings.
• Front desk staff, technicians and delivery staff work on jobs, customers and pickups. Their phone app opens on the screens they use most. See Getting around on your phone.
• Your customers can get their own login, if you give them one. They can follow their repairs, approve quotations and ask for a pickup.

What changes from plan to plan

Every plan has jobs, job sheets, invoices, sales, quotations, payments, customers, staff, stock and reports. Higher plans add more features, like purchases, pickup and drop, leads, AMC (yearly service contracts) and rentals. See Plans and what’s included.

Can’t see something from this page? It may not be in your plan, or it may be turned off. Or your shop owner may not have let you use it yet. See I can’t find a menu item or button.