Messages to customers
Tell customers about their repair by email, SMS, WhatsApp or app message, and control what your team is alerted about.
18 articles
- GuideAsk customers for a reviewSend customers your Google or website review link after a repair, by hand or by email a set number of days after the job is closed.Needs the Basic plan or higher.
- GuideChange the words in your customer messagesEdit the email, SMS, WhatsApp and app messages BytePhase sends, add details like the job number, and send yourself a test.
- GuideCheck which messages were sentSee every email, SMS, WhatsApp and app message BytePhase sent, who got it, and whether it went out.
- GuideConnect your own WhatsApp numberConnect your shop's WhatsApp Business number, step by step through the Meta window, so messages go out on their own with your shop name.
- GuideDefault notification and reminder settingsChoose which message types start ticked, which push alerts you and your staff get, and which reminders BytePhase sends by itself.
- GuideNotification signaturesThe signature added to the end of every email, SMS and WhatsApp message, set separately for each of your businesses.
- GuideReply to customers on WhatsApp in BytePhaseRead and answer customer WhatsApp messages inside BytePhase, send photos and files, and add WhatsApp contacts as customers.
- GuideSend a WhatsApp campaign to your customersSend an offer or announcement on WhatsApp to many customers, leads or staff at once, see the cost before you send, and track who got it.Needs the Standard plan or higher.
- GuideSend a WhatsApp message to a customerBytePhase writes the WhatsApp message for you and opens WhatsApp, so you only press send. Works on every plan.
- GuideSend emails from your own email addressConnect Gmail, Outlook, Zoho or any email account, so invoices and job updates reach customers from your shop's address.Needs the Basic plan or higher.
- GuideSend SMS to customersHow SMS works in BytePhase. In India you use SMS credits; outside India you connect your own SMS provider, Twilio or BulkGate.
- GuideSend WhatsApp messages from BytePhase's numberStart sending job and invoice messages on WhatsApp in one click, from BytePhase's number, with nothing to set up. India only.
- GuideWhatsApp balance — add money and see where it wentAdd WhatsApp balance, see how many messages it covers, and check every charge on the statement. ₹0.25 per message in India, plus WhatsApp's charge.
- GuideWhatsApp message approval, PDFs and buttonsWhy WhatsApp checks your message wording, how to send changes for approval, what each status means, and how to add the PDF and buttons.
- LearnDaily, weekly and monthly report emailsThe summary emails BytePhase sends your admins every evening, every Monday and on the 1st of each month, and what's in them.
- LearnHow messages to customers workWhen BytePhase messages your customers and staff, which message types it uses, and who decides what goes out.
- LearnWhatsApp — questions and answersShort answers about BytePhase and WhatsApp — cost, your shop name, using WhatsApp on the phone, blocked numbers, approvals and messages that didn't go.
- LearnWhatsApp in BytePhase — the 3 ways to sendSend job and invoice messages on WhatsApp by pressing send yourself, from BytePhase's number, or from your own number. What each costs and which to pick.
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