Pickup & drop settings

Available on Basic and above

Pickup & drop is on the Basic, Standard and Enterprise plans.

Compare plans

These settings apply to every pickup and drop in your BytePhase account. Go to Settings › Jobs & repairs › Pickup & drop. Change what you need, then click Save changes. Reset to defaults puts back the starting values. Only people allowed to change business settings can edit this page.

Completion proof

What the executive must collect before a visit can be completed.

Setting	What it does	Starts
Require OTP at handover	The customer reads out a one-time code (OTP) to complete the visit.	On
Require signature at handover	The customer signs on the executive’s phone.	On
Require photo proof	At least 2 photos of each collected device are needed.	Off
Require condition checklist	The device condition checklist must be filled in.	Off
Require payment before drop-off	A drop can’t be completed until the customer’s pending payment is collected.	On

Scheduling

Setting	What it does	Starts
Schedule with time windows	Book a time range, for example 2 to 4 PM, instead of an exact time.	On
Default time window (minutes)	How long each window lasts: 30 min, 45 min, 1 hour, 1.5 hours or 2 hours.	1 hour
Limit to business hours	Visits can only be booked in your opening hours.	On
Bookings per executive per slot	The most visits one executive can take in the same slot. Leave it empty for no limit.	No limit

Assignment

Setting	What it does	Starts
Suggest nearest executive	Suggests the closest free executive when you assign a visit.	On
Auto-assign pickups & drops	New visits go to the nearest executive on their own.	Off
Optimise daily route	Orders each executive’s stops by the shortest route, not by booked time. Leave it off if you promise fixed slots.	Off
Executives can reassign	Executives can pass their visits to another executive.	Off

Tracking & notifications

Setting	What it does	Starts
Customer tracking link	Customers get a live link to follow their pickup or delivery.	On
“On the way” message	Sends the customer the tracking link when the executive sets off.	On
Auto-mark arrival	Marks the executive as Arrived when they reach the customer’s location.	On
Arrival detection distance (metres)	How close the executive must be for Auto-mark arrival.	150
Show estimated arrival time	Customers see an expected arrival time on the tracking page.	On
Travel speed for arrival estimates (km/h)	The average speed used for the estimate. Lower it for heavy traffic.	25

Charges

Setting	What it does	Starts
Charge for pickup & drop	Adds a Transport charge field to pickups and drops.	Off
Tax on transport charges	The tax added to the charge. Shows only if your business is GST or tax registered.	No tax
Charges include tax	The charge you type already includes tax. Shows only if your business is GST or tax registered.	Off

Good to know

• To get a reminder email about upcoming visits, turn on Pickup & drop alerts under Settings › Customers & messaging › Reminder settings.
• On a pickup, the executive always goes through the device proof step, even if every rule above is off.