Add photos and files to a job

Use this to keep photos of the device, for example a cracked screen or a dent, so you and the customer can see its condition.

Before you start

• To add photos to the job itself, ask your shop owner to let you create and edit jobs (Jobs — Create & edit).
• On a phone, allow BytePhase to use the camera when it asks.
• You can also add photos while you create the job. See Create a job.

Steps

On a computer

1. Go to Jobs and open the job. Click Edit next to the job number.

   The job opens on the Details tab, ready to edit.

2. Scroll to Upload images. Click the box that says “Take a photo or choose a file”.

   Don’t see it? Open the Only when needed section near the bottom of the form.

   

   Desktop

3. The Upload images window opens. Do one of these: a. Stay on Take a photo. Point the webcam at the device and click the camera button. b. Click Upload from computer, then click Browse files.

4. Check the small pictures. Click the × on any you don’t want.

5. Click Select.

6. Click Update to save the job.

   The photos are saved with the job.

On a phone

New to the phone app? See Getting around on your phone.

1. In the bottom bar, tap Jobs. Then tap the job.

   Don’t see Jobs in the bottom bar? Tap More › Daily work › Jobs.

2. At the top, tap the Edit (pencil) button.

3. Scroll to Upload images and tap “Take a photo or choose a file”. If it isn’t there, open Only when needed.

4. The Upload images window opens. Do one of these: a. On Take photo, tap Take photo to open your phone’s camera. b. Tap Upload and choose photos from your gallery or files.

5. Take or pick as many as you need. Then tap Select.

6. Tap Update.

Done!

The photos are saved on the job. They show under Device images on the Overview tab. On a phone, look under More details.

Good to know

• Limits. You can add up to 10 files at a time, each up to 25 MB. Photos are made smaller when they upload.
• File types. Job photos must be image files. Comments and deliveries also take PDF and Word files.
• Looking at photos. Click a small picture to see it full size. In the job’s file list, you can View file, Download or start a Slide show.
• Deleting. Only Admin users can delete a file, while editing the job. You’re asked “Remove this file permanently?” first.

Other places to add photos

• With a comment. Add photos in the Add comment window. The customer sees them with your comment. See Write to the customer or leave a team note on a job.
• When you give the device back. In the Add delivery window, open More details to add handover photos. See Give a device back with an OTP.

Something not right?

• The camera doesn’t open. If you see “Camera permission needed”, tap Enable camera. Or allow the camera for BytePhase in your phone’s or browser’s settings. Then try again.
• Upload images isn’t on the form at all. Your shop owner may have hidden it in Settings › App & account › Form setup.
• A file won’t upload. If you see “File too large — max 25 MB per file”, one of the files you picked is too big. Check each file is under 25 MB and is an image. For comments and deliveries, PDF and Word files work too.
• You don’t see the Edit button. You need Jobs — Create & edit. See I can’t find a menu item or button.