Notification signatures

A notification signature is the sign-off added to the end of every message your customers get, for example your shop name and support number. There’s one for email, one for SMS and one for WhatsApp.

Each of your businesses has its own signatures. A message about a job uses the signature of the business the job belongs to.

Where to find it

Open Settings › Documents & printing › Notification signatures. The banner at the top shows which business you’re changing. To change another business, switch business first.

Pick the Email signature, SMS signature or WhatsApp signature tab, click Edit, change the text and save.

The three signatures

Tab	What it’s for	Longest
Email signature	“Added to the bottom of every email.” You can use bold, italics, alignment and links	10,000 characters
SMS signature	Added to the end of every SMS	500 characters
WhatsApp signature	Added to the end of every WhatsApp message	1,000 characters

Details you can add

Under Available variables, click a detail to add it. BytePhase puts in the real value when it sends:

Variable	Filled in with
Business name	The name of the business
Support email	Its support email
Support number	Its support phone number
Alternate number	Its second phone number
WhatsApp number	Its WhatsApp number

These details come from each business’s Address & contact section.

SMS signature in India

In India, the SMS signature can’t be changed. Every SMS ends with “-BytePhase”. This is part of the approved templates that let SMS reach your customers’ phones.

Good to know

• If you empty a signature and save, messages go out with no signature.
• To change signatures, your shop owner must give you Business Settings › Change settings. Without it, you can only read them.
• The words of the message itself are in notification templates.