A repair from start to finish

Every repair goes through the same steps. You take the device in, give it to a technician, quote, fix it, bill the customer and hand it back.

This page shows each step in BytePhase and links to the full how-to. Picture a customer who drops off a phone with a cracked screen.

The steps at a glance

1. Take the device in: create the job, or approve a customer’s self check-in.
2. Give it to a technician: assign the job.
3. Check it and quote: send a quotation and get the customer’s OK.
4. Repair it: add services and parts, and keep the status and customer up to date.
5. Bill and collect: create the invoice and record payments.
6. Hand it back: add a delivery, with a one-time code (OTP) and signatures if you use them.

All the way through, your customer can follow the job on the repair tracking page.

1. Take the device in

Fill in the customer, the device, its accessories and condition, and the problem. When you save, the job gets its number and starts in Inward.

The Job created window then lets you print the job sheet and take an advance. You can also send the customer a message with their tracking link.

On the Standard plan and above, customers can fill in the form themselves before they come. You approve their request and it becomes a job.

• Create a job
• Scan a serial or IMEI number
• Self check-in
• Images and attachments

2. Give it to a technician

Assign the job to the technician who will fix it. A new job goes to whoever creates it, unless your shop has a default technician. The technician gets an alert in the app and finds the job under Assigned.

• Assign a job

3. Check it and quote

Once you know what’s wrong, send a quotation. The customer can approve or reject it from the link you send. BytePhase can change the job’s status for you when a quotation is created, approved or rejected.

• Job quotation: send, approve or reject

4. Repair it

Add the services and parts you use, so your stock and the job total stay correct. Move the status along as the work goes on. Use comments to talk to the customer, and private notes to talk to your team.

• Add services and parts to a job
• Update a job’s status
• Comments and private notes
• Statuses and stages

5. Bill and collect

Create the invoice from the job and record payments against it. This includes any advance you took when the device came in. Open the job’s menu (⋮) and choose Invoice or Add payment.

6. Hand it back

Add a delivery when the customer collects the device. In the same step you can set the final status, such as Completed and Delivered. You can also ask the customer for a one-time code and take signatures.

• Deliver a job with OTP
• Customer and employee signatures

Who usually does what

Person	Usual steps	Where they start on a phone
Reception	Taking devices in, quotations, handing back, payments	Jobs in the bottom bar
Technician	Checking the fault, services and parts, status changes	Assigned in the bottom bar
Admin	Any step, plus settings	Dashboard in the bottom bar
Delivery	Pickups and drops	Route in the bottom bar

This only sets where each person starts. What they can do depends on what your shop owner lets them do.

Tip

Not every shop uses every step. A quick walk-in repair can go straight from taking the device in to handing it back.